I have 2 Upper Hand Holsters and they have been great. They are well made, they have a good fit and finish and the lead time isn't unreasonable. I will be ordering more!
If you live in an open carry state, lucky you, because you can order a variety of colored and patterned holsters that look and work great. The TEOTWAWKI HOLSTERS in Hawaiian Red or Blue are two such options. Both holsters offer bright, vivid colors. After an issue with the holsters in a later mold, Bobby, the owner of the company reached out with some options. One option was to remake the holster in the mold that works best with my presentation from the holster. The two new holsters arrived today. They are perfect. Bobby's personalized customer service is very much appreciated. It's one of the benefits of doing business with a company located in the United States. I was a fan of Upper Hand Holsters before. Now I'm an even bigger fan. I am looking forward to seeing the latest special designs when they drop. In the meantime, I will enjoy using my Hawaiian Red and Blue holsters and my Blood and Petals holster at IDPA, USPSA, Concealed Carry, and GPA matches. It's hot here in Florida and during the summer, local matches allow participation without concealment which means everyone will see my beautiful holsters. For daily carry, they will unfortunately remain concealed since the semi-free state of Florida has yet to allow open carry.
Expected the same kind of concealed carry owb holster as my last order which was the Blood and Petals Limited Edition OWB Concealed Carry Holster. The TEOTWAWKI HOLSTER has a ridge that sticks out at the back of the top section right where my hand goes when I draw from the holster. And if I return this holster, I get punished with a restocking fee. This really sours my previously good impression of Upper Hand Holsters. Disappointed.
As always, we value communication from our customers. Contrary to what you mentioned, we do use the same OWB cut across our standard concealed carry holsters—including both the Blood and Petals Limited Edition and the TEOTWAWKI holster.
That said, we do occasionally update our molds based on customer feedback to improve retention, comfort, and performance. That may have been the case with your order—though the improvement might not have had the desired effect for you personally.
Based on the information provided in your review, we weren’t able to look up your order or account to verify any specifics. If you believe we dropped the ball or would like to give us more detailed feedback, we encourage you to reach out directly to our craftsmen and customer service team at info@upperhandholsters.com. We'd much rather have a productive conversation than see concerns left in a review without context.
Bobby
Owner
Upper Hand Holsters
The fit & finish on the holster and mag pouch is excellent! Only had the set a short time but so far it's exceptionally comfortable and conceals very well! I definitely plan on future purchases!
I've got a few holster from them over the years and all have been dependable and fits the firearm. I appreciate the contour to hug the hip which helps with concealment. If you want a great OWB holster I highly recommend.